Policies
Privacy Policy
Patricia White Mediation is a mediation service based at Tower House Business Centre, Fishergate, York, YO10 4UA. We are the data controller for the purpose of the Data Protection Act 1998 and the General Data Protection Regulation 2018 (“GDPR”).
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We get your information either from you or from whoever makes the referral or in civil cases, maybe the parties have a solicitor acting. We do not use any automated processes. We do not sell your personal information with anybody else.
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In order to process a referral we need to take information, usually just names, postal addresses, email addresses and ‘phone numbers of the people involved in the issue that needs resolving.
We define as clients people who attend mediation. We are unable to provide mediation services without holding your information. We hold your information only for as long as we need to complete the mediation process.
You have the right to request access to your information and to know how we process it; to ask for your information to be corrected if it is inaccurate or completed if incomplete; to ask us to erase your personal information (subject to any contractual agreement for us to retain it); to request that we restrict the processing of your information; to receive from us the information which we hold about you in a reasonable format and to object to us processing your information.
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You can do any of the above things free of charge but please note that these are not absolute rights so we may be entitled to refuse your request, for example if we can show our processing is necessary for a lawful purpose as set out in this notice or in any contract which we have with you.
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For any enquiries about any of this information on our Privacy Policy, please contact Patricia White at Tower House Business Centre, Fishergate, York, YO10 4UA.
Main telephone: 01904 217184
Email: patriciawhitemediation@gmail.com
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If you have concerns about how we handle your personal information, you can contact the Information Commissioner’s Office.
This privacy policy is intended to demonstrate our commitment to privacy. The following discloses our information gathering, use and dissemination practices for this website. By using this site, you are deemed to accept the terms of our privacy policy. If you do not agree with this policy, please do not use this site.
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Personal Information
You are not required to provide any personal information in order to obtain general access to this site. However, in order to access services and features of this site, we may require you to provide personal information such as your name and e-mail address. For example, we will collect certain personal information when you contact us via the ‘Contact Us’ form.
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Disclosure of Personal Information
Please note that we will not share your personal information with any third parties for direct marketing purposes. Any information supplied to us via the online ‘Contact Us’ page or via email will only be used for the purpose of progressing your enquiry or request. We reserve the right to disclose user information when required to do so by law or when we have reason to believe that the disclosure of such information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users or anyone else that could be harmed by such activities.
Links to Other Sites
This site may contain links to other sites that take you outside this site. These sites are beyond our control and are governed by the privacy policies of those sites which may differ from our own. Please do not assume that the privacy afforded to you by this site is also afforded to you by sites that have links to our own.
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Aggregate Information
From time to time, we may collect general, statistical, non-personal information about the use of this site, such as how many visitors visit a particular page, which browsers are being used to view the site. We collect this information via technologies such as ‘cookies’ and ‘IP addresses’. We may use this data to understand how our site is performing and to make improves to enhance visitor experience. This aggregated data does not personally identify you or any other users of this site.
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IP Addresses and Cookies
In the course of using our site, we automatically track certain information about you, including what browser you are using and your IP address. Like most websites, our site also uses cookies. Cookies are pieces of information that a website transfers to an individual’s hard drive for record keeping purposes. Cookies are used to simplify functions on our site and can be linked to personal information. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. Please be aware, however, that some features of this site may not function or may be slower if you refuse cookies.
Guidance for Children Under 16
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We do not knowingly collect information from children under the age of 16 on this site. If you are under 16, please do not provide any personal information to us.
Changes to These Terms
We reserve the right to change the terms of this Policy at any time and will not specifically notify you of any changes. With this in mind, we recommend that you periodically check the Policy for any changes.
Disclaimer
This site has security measures in place to protect the loss of, misuse of or unauthorised access to data. We take this responsibility very seriously and make every effort to ensure your personal information is secure. However, no data transmission over the internet can be guaranteed to be 100% safe. With this in mind, whilst we strive to protect your personal information and privacy, we cannot guarantee the security of any information you disclose or transmit to us online and cannot be responsible for its theft, disclosure or subsequent misuse.
Complaints
Patricia White Mediation Ltd is committed to providing an inclusive and high standard of service to every person who uses our service. There may be occasions when you may feel that the service you expected does not match that which we deliver. We do not want you to feel this way and want all persons who use our service to be able to feel that they can speak to us if there is a problem so that we can address any concerns and review our service delivery.
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We encourage everyone to contact us as soon as you feel there is something not right about the service you have received. We will respond to any concerns you raise quickly and efficiently.
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Your complaint must in the first instance be addressed to Patricia White either by letter, email or telephone call. If by email this should be marked ‘Complaint’ and be sent to:
patriciawhitemediation@gmail.com
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In the first instance you should make your complaint to us within 6 months of the date that the mediation process ended.
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If you have any special needs to enable you to bring your complaint to us please let us know and we will do our best to accommodate them.
To help us make sure we have understood your complaint, and not miss anything, please tell us:
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your full name, contact details and any reference number you may have;
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what you think we have done wrong; and
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what you think we should do to put things right.
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How we will deal with your complaint
We will endeavour to conclude our consideration of your complaint within 8 weeks of the date of receipt of your notification of the complaint. We will not make any charge to you for handling your complaint but please note that if we have issued a bill for work done on the matter, and all or some of the bill is not paid, we reserve the right to charge interest on the amount outstanding under the terms of business you entered into.
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If your complaint relates to misconduct, Patricia White is bound by code of conduct as a regulated mediator. If you are not satisfied with the outcome of your complaint following our investigation you may refer the matter to the Civil Mediation Council (“CMC”). This must be done within one month of conclusion of consideration of the complaint by the us and in any event within 6 months of the events giving rise to the complaint. Complaints received outside these time limits will only be accepted at the discretion of the CMC. All complaints must be in writing and addressed to the CMC at complaints@civilmediation.org. On receipt of your e-mail the CMC will send you a complaint form to be completed and returned.
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Stage 1
1. We will send you a letter acknowledging receipt of your complaint within 5 working days from the date we receive your communication and it will be recorded in our central register. A complaint file will be opened and we will send you a copy of this procedure, which explains how your complaint will be handled.
2. Patricia White will fully investigate your complaint and will provide a substantive response within 21 working days from the date of our letter of acknowledgement.
3. If your complaint is particularly complex we may have to change the standard timescales. We will let you know if this is necessary and explain to you why and provide you with an updated timescale.
4. We may be able to deal with the matter in a phone call, or we may need to carry out a detailed review of your case. We may also request documents from you and want to arrange a meeting with you to discuss the complaint. If further information is needed, we will tell you how long it is likely to take us to complete our investigation and keep you informed of developments.
5. In all cases we will write to you with a detailed reply to your complaint to tell you the outcome within 3 days of completion of our investigation.
Stage 2
1. Upon completion of the Stage 1 above, if you remain dissatisfied, we will give you the opportunity to have your complaint reviewed. When contacting us please explain why you continue to be dissatisfied. We will also invite you to discuss the matter with us if it appears that this may resolve your concerns.
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​2. Within 3 days of a meeting, where one is held, we will write to you to confirm what took place and any solutions we have agreed with you.
​3. Within 14 days of receiving your request for a review, (where a meeting has been held, within 14 days of that meeting) we will write to you confirming our final position on your complaint and explaining our reasons.